I came across with this quote today and instantly thought of coppermine forums.
Never argue with an idiot. They pull you down to their level, then beat you with experience.
There is no dearth of such morons on coppermine forums.
Recently I have seen many users criticizing support team of being rude and un-friendly. They claim that we should answer their each and every question (which we do unless the question has already been asked many times) as they are using our product. What they don’t understand is that coppermine is not a commercial product but a FREE open source application which comes with no warranty for support. Despite of this we try to help as much as possible and reply to more than 95% of threads.
Threads started by such morons lead to flames and arguments and they generally beat us with their experience.
This year Coppermine participated in Google Summer of Code (GSoC) for the second time. Since our students and mentors did a great job, 2 devs were invited to attend the Mentor Summit at Google HQ in Mountain View on October 25th and 26st. Thu and myself were the lucky chosen ones to represent Coppermine over there.
The GSoC Mentor Summit is a unique opportunity for project members to meet people from other projects. It is a place where we can collaborate on the thing we like most: Open Source Software.
Before the summit started, Thu invited me for lunch at Google (where she works). This was really great; to meet someone I had known for over a year on the Coppermine team & forums but never seen before.
Saturday, 25th of October, the summit started with writing down what we wanted to talk about and put those notes on a schedule. After some fiddling around with the schedule, we could finally start sharing ideas. There were quite some rooms available where each hour we could hold/attend a session. There were sessions about GSoC and how it could be improved, teaching open source development in university settings, open source security, CMS & LMS eLearning and a lot more.
My favorite was a session about how CMS’s and other software can learn from each other. We talked about how working closer together and trying to come up with a standard naming convention. Possibility for CMS’s to import/export a standards compliant file so it would be possible to switch to another CMS whenever you want.
Of course one hour most of the time is too short to finish a session, but you get the ball rolling and continue to talk and take action after the summit is over.
When sessions were over I talked (and especially listened) to people from other projects. It is really great to hear we all encounter the same difficulties in managing our projects & communities